Dear Subscriber,
When they just won't listen!
Picture this; You're standing
face to face with someone having a conversation.
They've just shared some vital information with
you, and they ask you for your input. After you've
taken a moment to think, you reply quickly and
concisely.
It's just as the last syllable is leaving your
mouth and begins to enter the atmosphere that your
LISTENER..pounds all over it! I mean the
last word hasn't even fully formed and they're
squishing it like.like..like what you have to say
just doesn't matter.
Has this ever happened to you? Oh you know
it has.
Well the solution in this particular situation
is a no brainer. If you're like most of us
you've got a least one person in your life that
just won't listen to what you have to say, or
quite simply really doesn't care. The simple
solution here is to "Stop talking" Yeah that's
what I said. Just stop talking. They aren't
listening anyway.
Once we get over our need to get our two cents
in, it's actually quite empowering to let someone
ramble on (usually quite aimlessly), and then
simply smile at them and then say something simple
like "interesting" and walk away. The
reactions are priceless.
Now for the times when being heard is truly
important, I tell you the key is in understanding
the WIIFM.
WIIFM is an acronym and it
stands for W
hats
I
n
I
t
For
M e
Here are 4 easy steps to follow:
- If you want people to listen,
the first step is to identify what
the benefit for them is in listening
to what you have to say.
If the listener does not know what
they're going to get out of it, they
will get irritated, impatient and
probably start interrupting.
- Get their attention - This
does not mean to throw something at them
(although that is tempting at times) you've got
to get them to stop what they are doing. I
often will step into the person's office and ask
if they have a few moments. If they say no, then
I ask when a good time would be and I tell them
how long I will need. Hint: 5 minutes is
plenty
- Get them thinking.
When possible refer back to something they have
said in the past that will support whatever you
are presenting.
- Get them talking - Ask them
questions about whatever it is you have referred
to
There is a lot of flexibility in this
technique: here are a few examples:
- "Bob that research you did for
the project is fantastic. Where
on earth did you manage to find....?
You know I was wondering, what would
happen if... (insert your suggestion
here)."
- "Bob do you remember last week you were
mentioning how there just doesn't
seem to be enough hours in the day...
Well I know what you mean...(insert
your suggestion here)."
- "Bob how would you like to put
an end to... (insert your suggestion
here)."
Remember to "Keep it simple"
Until next time my
friends
Peace
Jackey
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